Having decided to put my house on the market I did my research of the various Estate Agents both online and traditional. I felt that Profile Homes was the one most likely to meet my needs. I therefore phoned at 9.01am to find it answered by a cheerful voice, as opposed to the usual answerphone telling me the office hours are 9 – 5. A gold star from the start.
Not being main stream, the house had limited appeal. Requests to view were carefully monitored in order to ensure only potentially genuine buyers visited. The service I received, whilst being professional, was warm, friendly and supportive as well as being helpful.
I was delighted when the house sold some £75,000 above the figure I was quoted locally as a realistic price I would not better.
I was not wrong in my assessment of Profile Homes – a quality Estate Agent equals quality prices.
With best wishes, J.B.
I would like to take this opportunity in thanking you profoundly for the amazing support and help you have been, which has truly been above and beyond the call of normal professionalism in the selling of my home.
I know estate agents generally are not regarded in the highest esteem, but I can say without hesitation that I have had remarkable service and can't praise them enough. They have always answered the phone immediately or got back to me in a very timely manner which is so rare these days.
Thank you so very much once again, I would immediately recommend Profile Homes to anyone for their excellent service and website which is so comprehensive.
Best wishes, Yvonne
My house was off-grid and up a somewhat inhospitable track so, although it was in a stunning location, I was concerned that it might be hard to sell. However, Les was upbeat and positive right from the start and announced that he never took on a place unless he felt he could sell it. I took heart from this and decided to proceed.
I'm so glad I did as he soon produced a wonderful series of pictures which went on the website giving very comprehensive views of the house and its location. I was knocked out by it and, to cut a long story short, it was eventually sold for the asking price to the very first couple who came to view it! It's true there were a few ups and downs along the way as they lost their buyer at first and we had to go back on the market. But Les and Susan are such a great team and always available to have a chat, provide encouragement or even have a bit of a laugh at some of the situations which occurred along the way. I can't recommend them highly enough for the friendly, efficient and personal service they provide.
Given the current climate of lending and slow movement in the property market I was more than pleasantly surprised that it all went through largely due to the high profile marketing and proactive approach which Profile Homes provides.
Many thanks again for helping me to move on.
Very Best Wishes, Flow
We cannot praise more highly the professionalism of Profile Homes.
Any idiot can see the attention to detail and excellent presentation of properties on your web site which far exceeds other estate agencies. This comment is not just from us but also those who came to view our property.
However, the clincher for us was the fantastic service and follow up. Not only to viewings but also during that period from offer to completion. By constantly letting us know progress and pro-actively chasing and liaising with other parties you saved us a lot of hassle, time and effort. Indeed, even our vendors further up our long chain and their solicitor considered your service amongst the best.
So essentially a very big thank you from both of us for undoubtedly the best service by a country mile that we have ever seen or heard about any other Estate Agency.
Martin and Barbara
Dear Susan & Les,
We would both like to say a great big thank you for your very professional dealings with the sale of Dolwen. All the viewers were well impressed with the details and photographs, many stating that most estate agents do not go into as much detail. It is this attention to detail which makes Profile Homes a cut above all the rest.
We wish you both continued success in the future.
All the best, Joan & Steve
To those who wish to sell their house quickly and professionally:-
Following a recommendation from a friend, we put our house on the market in June 2013 with Profile Homes.
From our first contact with Sue and Les we were treated with courtesy, politeness but above all true professionalism. The photographs taken by Les were exceptional and the house details taken by Susan were accurate and concise. Subsequently and not long after the details were published on their website, we had our first viewing and several more soon after. All the people who viewed were good prospects and carefully chosen to avoid time wasters.
We did not have to wait very long because by the end of August we had a firm offer which resulted in completion of the sale by December. This was quite remarkable considering houses all around us were with other agents and not selling.
Our experience of Profile Homes, i.e. Susan & Les, has been refreshing, positive and easily the best experience we have had by far with an Estate Agent.
We would like to thank them both very much and recommend anyone wishing to sell or buy to contact them without hesitation.
Maeve & Brian
Having become a little world weary in terms of estate agents particularly in a new country and details which were occasionally misleading or not meeting our requirements, it was a joy to find that Profile Homes offered a service which was ‘different’.
There was a consummate professionalism demonstrated not least of which in terms of the veracity of the details provided and the plethora of photographs which gave a really good view of the properties that we selected.
The one that we eventually bought exceeded expectations but did not disappoint having seen the internet details first but that was also the case for the other properties that we viewed through this agent.
The service, active listening and quality of the interactions stood head and shoulders above the experiences of other local agents.
I’m still recovering from the realisation that there is no more Plas for me, I’m sure there has been something similar for you! I wanted to thank you for your perseverance and always-positive support through the unbelievably long time it all took to conclude. I know you did a lot of work in the background, and even though it took a long time to sell the property I do think your approach and personal service to sellers and buyers was a big factor in getting a sale at something like a decent price. If I ever have the chance to send people your way I certainly will.
Thanks and best wishes,
If you want to sell your home, Profile Homes are the people to contact. Nothing is too much trouble. From their first visit assessment of my home and taking many very good photographs of it, my hopes for selling it rose. (It even made me feel like buying it myself.)
With the economy and housing market at a record low, I didn't expect too much. I was surprised to have people coming who seemed genuinely interested. No 'time wasters' just people who wanted to move house. Everyone has their wants and don't wants, which is to be expected. All who came had been informed about my wishes for the sale and seemed likely candidates to take over the house. I could always contact Susan or Les if I had any worries and they both made me feel that my home was their priority. Such a comfortable feeling. Thank you both for everything. You make a formidable team. Thank goodness you were there for me.
Best wishes to Profile Homes, Lois P.
Dear Les and Susan,
‘D-day’ is approaching now, so we thought a short word of how grateful we are for putting our house in your hands for what must be the shortest, and easiest, house sale we have ever done. The most stress we have encountered has been with the removal people – who we will not mention! (We had to seek out a second person, who will hopefully be okay.)
Your whole professional but easy-going manner would be an inspiration to any ‘fledgling’ estate agents – your website is a delight to look through, and your photography and write-up second to none.
We are destined to catch a ferry to Ireland on Tuesday and have rented a property for at least three months while we house-hunt. Mr. & Mrs. M. have been the ‘model’ buyers, which has also helped the process enormously.
All the very best for the future.
Kind regards, J. & M. B.
Both in the purchase (and sale of our property a few years later) we have nothing but praise for Susan and Les. Their attention to detail and the photos in a well designed brochure give both the Vendor and Purchaser every detail of the property. The fact that there was always a friendly and patient voice at the other end of the phone made the difficult times much easier and we have no hesitation in strongly recommending Profile Homes to others. I hope that we don't move again but would certainly recommend others to Profile Homes and use them again.
David and Doreen Forster.
IF YOU NEED HELP BUYING OR SELLING THEN PLEASE READ ON:
Having recently purchased a house through Profile Homes I can honestly say that there are few companies remaining that still offer the same degree of personal involvement and genuine interest in customer care to the degree of Les and Susan at Profile Properties. From the first viewing to the after sales contact I have been thoroughly impressed with the helpfulness and warmth shown and would thoroughly endorse them to anyone, as either a buyer or seller. Certainly I would say their involvement led to our purchase in Wales as opposed to other properties we were considering in Devon and Cornwall. If their ethos and approach was adopted by others I'm sure the property market would bounce back sooner!
Many thanks, J Cooper
I would like to thank you both very much for your professionalism, due diligence and tenacity in the successful sale of our property. The service provided was first class and a refreshing change from the historic dealings we have had with Estate Agents. Keep up the good work and thank you very much.
Best wishes, A. H.
We have just bought a house near Llandovery which was marketed by Profile Homes. We were initially impressed by the standard of the property details which we found on the internet. We felt that these were well above the norm in terms of description and in particular the number and quality of the photos, which gave us a very good idea as to what was on offer. Once we had made our offer we were impressed with the good level of communication from the agent which smoothed the whole transaction. We would definitely recommend Profile Homes.
Bob and Debs Lehner
Over the years I have sold many properties, but not until recently have I felt totally satisfied with the services of an estate agent. Susan and Les are exceptional in the way they conduct their business.
My family used Profile Homes to sell the property left by my late mother.
With the market being sluggish, they were still confident that the bungalow would sell - and it has, and relatively quickly. A purchaser was found, and had that sale been completed it would have been in a very acceptable time. As it was, and through no fault of Susan, Les or ourselves, at the last hurdle the sale fell through. Immediately more viewings were arranged and a buyer quickly found and recently completed on the purchase.
Throughout our dealings with Profile Homes, and due to the distance away the family lived from the property, and to help us out, Susan and Les did over and above what would normally be expected from estate agents, and for that, and the sometimes awkward situations they had to unravel, I personally thank them very much.
The Profile Homes website is so superior - from the very many beautiful photos Les produces (I think he just likes to get out of the office) to the extremely comprehensive local information that Susan provides (it’s like a tourist guide) so useful to purchasers who are from out of the area.
Susan and Les are a great couple, and the best you will get, and I wish them continued success in Wales. Thanks again for all the help.
We had lived in our beautiful old house in North Pembrokeshire with over 2 acres since 1999, we landscaped the gardens, we had a beautiful terrace garden running down to the river, there were picnic areas and lovely places to relax by the river. There were converted stables that we had created to form a studio for our painting and music. It was for us, "Landscape, space, peacefulness, a chance to be...". Then, Laurette was diagnosed with a very rare bone marrow condition in 2010 with the result that we needed to sell our lovely place soon and sell it well. So then comes the really good news, we found Profile Homes! Les made plenty of time for photography, only when the weather was correct, Susan wrote an excellent, accurate and comprehensive description of the house and grounds. All this came together on their excellent web site in a simple and clear way. The objective was to find someone to fall in love with this lifestyle we had created, it was not to just 'sell' a house. Many of the other agents who gave us a quotation thought the process was primarily and simply about selling a house!
The message from 'Profile Homes' web site was clear and comprehensive. We found the right person within a short time. He loves the place, just as we did, and we are pleased to have found the right buyer at the right price! Thanks to Susan and Les the selling process was handled well, with tact and many telephone calls - and most of all we had confidence in them all the time. We feel you will be very happy if you appoint them to sell your house.
We have now, after nearly two months of furniture being in store, found a rather pleasant small house in Swansea near to our family. So, thanks to Profile Homes we are nearly there!
John and Laurette Rogers.
Can I just thank you so much for all the effort you put in with the very detailed instructions helping us to find the properties. As you know we viewed other properties while we were in Wales and a lot of the agents should take lessons from you as their service left a lot to be desired. Thanks again for all your help so far and we will get back to you just as soon as we have made a decision one way or the other.
Profile Homes succeeded where 3 other estate agents had failed! Their commitment to selling our house was unequalled, and they introduced many more viewers than all the other agents combined.
Their extensive and detailed online brochure, with lots of excellent photos and useful information, meant that a potential buyer could really understand and ‘know' our house before actually setting foot in it. And it meant that viewers tended to be serious potential buyers rather than just casual time-wasters.
We were particularly impressed by the long hours that Profile Homes put in, often getting calls from them on Sunday evenings or bank holidays. The final, successful, offer required a considerable amount of time and effort to achieve on their part, which they willingly provided. Their efforts on our behalf went way beyond what we would normally expect from an estate agent.
At all times, our experience with Profile Homes was one of cheerfulness, confidence that they would succeed and, above all, efficient competence. Having worked with many other estate agents over the years, I can say that Profile Homes gave us the best service by far. An excellent company that I would recommend without reservation to do a thoroughly professional job.
Mr. & Mrs. K. G.
TO WHOM IT MAY CONCERN
May we take this opportunity to express our sincere thanks for the way in which the recent sale of our home was conducted. We cannot praise too highly the friendliness, professionalism and consideration with which we were treated during the whole process, from valuation to sale. The property in question where we raised our children holds very many happy memories for us and it was with sadness that we felt it necessary to downsize, but we were elated when you found the ideal couple who purchased the property. We were kept very well informed throughout with regular updates as and when a viewing would take place giving names, times and as much information as was necessary - the feedback after the viewing was second to none, appreciated and interesting. Never once did you waste anybody's time or gave false expectations. You spoke honestly and were always supportive.
Susan and Les, sincerely thank you for your expertise on selling our property. When we first met we were reassured that we were in capable hands and you did not let us down. We would not hesitate to recommend your company Profile Homes to anyone wishing to sell their property, we are confident that they will be impressed. If ever we would sell again without doubt we would call Susan and Les of Profile Homes.
Having used Profile Homes to sell my property I can not begin to thank them enough.
From first point of contact the service I received was excellent.
The property details that Profile homes supplied were brilliant including first class photographs which showed our property to its best potential and therefore having many viewings and as Profile vet all clients before sending them it saves any timewasters.
Moving house can be very stressful but having a friendly helpful estate agent on the end of the phone was invaluable. Would I use them again, yes without a doubt.
Dee and Sam
I have found it difficult to recommend your service in less than 5,000 words - we recommend you all the time - I only deal in the truth and that is what I enclose ...
We had not sold a property in many years and were very apprehensive. After two unsuccessful attempts by two other agents, Profile Homes were recommended as agents experienced in selling individual properties.
They guided us professionally and efficiently through the selling of our property. We were assured that no time wasters would be sent to view, their information pack was the best we have seen with many coloured pictures and accurate truthful information.
They followed up all enquiries and dealt with solicitors keeping us informed at all times, making a difficult time easy and straightforward.
We cannot recommend them highly enough. They were wonderful.
We chose Profile Homes because, of the four agents we talked to, they were the only ones who were prepared to operate under the admittedly difficult conditions on publicity we had to impose. P.H. were confident that despite this they could make a sale. Their confidence was justified, our property was sold very quickly at a price very near the asking figure.
It is clear that this was in part due to the excellent particulars which they produced which were far and away the best I have ever seen. Indeed several of our friends persuaded us to scrounge some spare copies from P.H. because they were better than their own photograph collections.
One or two small snags developed during the course of the sale arising from minor boundary problems. Profile Homes dealt with these very professionally. All in all P.H. provided an admirably efficient service.
Mr. & Mrs. Chapman
I would like to say how happy I was with Profile Homes and the sale of our property near Carmarthen, West Wales.
Susan and Les were extremely professional in their manner but were also ‘available' to counsel when things were getting stressful! Their perseverance was admirable and the ability to sift through the genuine and not so genuine buyers was very assuring.
The details they produce are extremely thorough and highly accurate, which I believe is essential for properties in more rural locations, as mostly people travel long distances to view.
I would not hesitate to use Profile Homes again in the future for buying or selling, of which I have done both and hope that I can continue my new friendship with Susan and Les.
Susie and Roger.
From day one the attentive service from Profile Homes has been excellent. The property information was beautifully presented with every attention to detail. We particularly appreciated the vetting procedure adopted by Susan that kept timewasters at bay.
Having had dealings with many Estate Agents over the years Susan & Les at Profile Homes stand out as easily the best we have ever dealt with.
Profile Homes were very professional, dedicated and have the personal touch. We have bought and sold 3 houses through Profile so have experienced both sides. We would definitely use them again. The communication is excellent, very customer focused (unlike most agents in this area), the presentation of the sales details are very good and any concerns along the way which is inevitable when buying/selling houses were dealt with quickly and efficiently. Nothing was too much trouble.
May I compliment you on an excellent website! I have been surfing for property in South Wales for a little while now as my wife and I are considering retiring to that region (my father came from Ebbw Vale and I had many wonderful childhood holidays there - my wife is also enchanted with the area). Apart from the website being easy to navigate, the information is clear and the many pictures give a great sense of the property being marketed. The extra local information and historical anecdotes are particularly welcome too. All in all a pleasure to browse - you web designer and contributors are to be congratulated. I should think your vendors are pleased as well, to see what effort has gone into showing their homes in the best possible light.
I feel I must congratulate you on your presentations of the properties you have to sell and have sold. I am always looking at rural property, in Wales and I have to say that your attention to details and photographs are next to none, many congratulations
I wanted to write to say thank you for your web site. The quality of the descriptions and images puts other agents to shame! I am a solicitor, originally from the Rhondda Valley, and am looking to buy a small holding (preferably with 10-50+ acres) in the band from Brecon across to Ceredigion.
Not looking to buy as waiting for prices to come down, but just wanted to say how impressed I was with the depth/breadth of your property details. If you saw how little effort agents put in to marketing a property in S.E you would be amazed.
Full marks, I am sure you will be one of the agents left standing after the shake out.
Regards Mark H.
Excellent directions - we will only get lost if my wife is driving.
Your style of operation is refreshing & not consistent with the usual high street Estate Agent who always manages not to fully grasp what it is we are looking for.